Terms & Conditions

Contact Information for www.edith-rose-designs.co.uk

This site (www.edith-rose-designs.co.uk) is owned and operated by Edith Rose Designs Limited of 5 Stubbs Field, Shenley Brook End, Milton Keynes, MK5 7GG.  If you have any questions or queries about the following terms & conditions you can contact us by email: [email protected] or by telephone: 07889 416864.

Terms & Conditions

Our terms & conditions apply to all retail orders placed by phone or via: our website.  Edith Rose Designs Limited reserves the right to amend our terms & conditions at any time.  It is your responsibility to check our terms and conditions before you place an order.

Full payment of the whole of the quoted price for goods  must be received before an order can be accepted.  Once we have received your payment your order will be confirmed by email, to the email address you provide when placing your order. Our acceptance of your order brings into existence a legally binding contract between us.

All rights, including copyright included in this website are owned by Edith Rose Designs Limited. Use of content, or images on our website is prohibited for anything other than for your personal use. You are not allowed to modify, distribute or repost anything on this website for any reason whatsoever.

All orders are accepted subject to availability.  If the items you have ordered are not available, from stock, you will be advised by phone or email.  At this point you will be given the option to wait for stock to become available or to cancel your order.

Prices for our products are as set out on our website.   We reserve the right to amend prices on our website at any time.

Your payment card will be charged upon receipt of your order, unless we will not be able to make delivery within 14 days.  If we are unable to collect full payment for your ordered goods, from your account, we will cancel the contract and suspend any further deliveries to you.  This does not affect your statutory rights.

Delivery charges, where applicable, will be detailed on our website and added to the cost of your ordered items.

Dispatch & Delivery

We aim to despatch all orders within 48 hours of receipt of your order, subject to stock availability,  but despatch & delivery times quoted are not guaranteed. We will deliver the ordered goods to the address you specify in your order, accuracy of information at the point of order is very important. We will aim to deliver all orders placed within 7 working days of the order being placed.  If orders are required urgently please contact us by email ([email protected]) or phone: 07889 416864.  We will do all we can to meet your delivery requirements but cannot guarantee delivery times.

Please check your purchase at the time of delivery.  Please let us know immediately by email ([email protected])  if the goods are damaged in any way (we may request photographic evidence)

Ownership of the items you have ordered will revert to you as owner when they have been delivered to you – this includes leaving it with a neighbour etc:  Risk of damage or loss of the goods passes to you at the point of delivery.

Refunds Policy

Under the Distance Selling Regulations you have a legal right to cancel your order within 7 days of receipt of your goods (with the exception of any bespoke items made specifically for you).  You will need to contact us by email ([email protected]) to notify us of your intention to cancel your contract.

If you have received the goods before you cancel your contract you will be required to send the goods back to our contact address at your own risk and cost.

Once you have notified us of your intention to cancel your order – we will refund and monies paid within 30 days of your order, provided that the returned goods are first received back in the original packaging and in resalable condition.

If the delivered goods are faulty we will refund you all costs incurred in sending the goods back to us at Edith Rose Designs Limited.

This website, any content contained in and any contract which comes into being as a result of you using the website are governed in accordance with English Law.  Parties to any such contract agree to submit to the exclusive jurisdiction of the English courts.

Privacy and Security

Privacy Statement: Edith Rose Designs Limited is committed to protecting the privacy of anyone using our website.  When placing orders and at other times  you will need to provide certain information. Any information provided will be stored securely.  We will only use information that you provide to a) register you/your order on our website.

Edith Rose Designs Limited will endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be held responsible for any breach of security unless this is due to our own negligence.

We aim to ensure that our website is free from viruses or defect.  However, we cannot guarantee that your use of our website will not cause damage to your computer.   It is your  responsibility to ensure that the right equipment is available to use our website.  Except in the proven case of negligence on our part, we will not be liable for any loss or damage which may arise to computer equipment as a result of using our website. 

Edith Rose Designs Limited

March 2017